If you come across a fault with one of our machines please contact 1300 187 603 for immediate assistance.
Please note if the credit card payment facility is offline you must pay for parking either by coin or by our pay-by-phone app.
The credit card payment facility may occasionally encounter technical issues, generally in relation to communicating with the bank via the mobile network. If your credit card has been declined but a charge appears on your account, don’t worry our parking machines detect errors and automatically refund the charge.
The refund may take 1 to 3 business days to appear on your account, depending on how your bank processes refunds. If you are concerned that an error has occurred, or you have been charged incorrectly, contact us on firstname.lastname@example.org.